How can we help you?

You can chat, email, WhatsApp and call us, we are here for you, every day.

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Monday - Friday: 09:00 - 17:00
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We always respond within 1 working day

Off-Road and Non-Off-Road Wheels Questions | F.A.Q.

When will my order be delivered?

All orders placed on working days before 17:00 will be shipped the same day, excluding holidays.
Unite Sate 25-30days Ship by sea to port, UPS ship to your address (including tax)
Canada 45-50days Ship by sea to port, UPS ship to your address (including tax)
Mexico 45-50days Ship by sea to port, UPS ship to your address (including tax)
EU 45-50days ship by sea/train to port, UPS ship to your address (including tax)
Australia 45-50days Ship by sea to port, UPS ship to your address (including tax)
Japan 10-15days Ship by sea to port, express ship to your address
Singapore,Vietnam, Philippines, Thailand, Malaysia 10-15days Ship by sea to port, express ship to your address (including tax)
Warranty: Lifetime Structural Warranty For information and support: send us a message.

Can I return my product(s)?

All Sales Final for International Orders- No Returns. Please contact our Customer Service team before ordering if you have any questions. +44 7516 488 623 or +86 132 1700 1917

I would like to place a business order, is that possible?

We have 35,000 pieces of off-road wheels stock, and over 200 different off-road moulds, so we support commercial orders and sample orders!

What can I do if my item (or part of it) is damaged?

Please take photos and send it to our team in time after receiving the wheels, we will be the first time to follow up after-sales, if there are damages caused by logistics, please assist us to claim with the logistics company, at the same time, we will send out the new wheels as a replacement!

What comes with a Do-It-Yourself (DIY) wheels package?

We support forged buggy wheel customisation, which will be updated on our Forged page in the future, so stay tuned!

Want to give one set wheels as a gift?

What could be more exciting than gifting a friend a set of buggy wheels, if you don't know the SIZE of your friend's buggy wheels , get in touch with our team and let's surprise him!

Can I become a reseller of your products?

Yes, we support wholesale and we look forward to working with you!

How sustainable are your promotional product?

Yes, we are constantly updating our promotional products with a limited time, so don't wait, just buy it!

How can we help you?

WhatsApp with us

Want to give us a call?

Send an e-mail

Off-Road and Non-Off-Road Wheels Questions | F.A.Q.